computer telephony integration

/kəmˌpju:tə tə'lefəni ɪntɪ'greɪʃ(ə)n/ noun
a technology that links computers and telephones and enables computers to dial telephone numbers and send and receive messages
(NOTE: One product of computer telephony integration is calling line identification, which identifies the telephone number a customer is calling from, searches the customer database to identify the caller, and displays his or her account on a computer screen.)

Marketing dictionary in english. 2015.

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  • Computer Telephony Integration — (CTI, Rechner Telefonie Integration) ist die Verknüpfung von Telekommunikation mit elektronischer Datenverarbeitung. Inhaltsverzeichnis 1 EDV steuert Telefonanlage 2 Telefonanlage steuert EDV 3 Ausführungen …   Deutsch Wikipedia

  • computer telephony integration — UK US noun [U] (ABBREVIATION CTI) ► IT, COMMUNICATIONS a system that uses computers to control phone services such as making phone calls, showing the phone number or time of a call, or saving or recording spoken messages: »Computer telephony… …   Financial and business terms

  • Computer telephony integration — For the telephony API in Microsoft Windows, see Telephony Application Programming Interface. Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a… …   Wikipedia

  • computer telephony integration — Gen Mgt the combining of computer and telephone technology to allow a computer to dial telephone numbers, route calls, and send and receive messages. One product of computer telephony integration is the process of calling line identification, or… …   The ultimate business dictionary

  • Computer Telephony Integration — CTI (Computer telephony integration, que puede traducirse como Integración de Telefonía Informática ) se refiere en el contexto empresarial a un sistema informático destinado a la interacción entre una llamada telefónica y un ordenador de manera… …   Wikipedia Español

  • Computer Telephony Integration — use of computer technology to improve operation of telephone systems, CTI (Computers) …   English contemporary dictionary

  • Enterprise Computer Telephony Forum —   [Abk. ECTF, dt. »Forum für (die Integration von) Computer und Telefonie im Unternehmen«], Forum, das zum Ziel hat, die Entwicklung der CTI zu fördern …   Universal-Lexikon

  • integration — in‧te‧gra‧tion [ˌɪntˈgreɪʆn] noun [uncountable] 1. the combining of two or more organizations, activities etc so that they become more effective, make better profits etc: • The important achievement of the European Union is economic integration …   Financial and business terms

  • Computer-supported telecommunications applications — (CSTA) is an abstraction layer for telecommunications applications. It is independent of underlying protocols. It has a telephone device model that enables CTI applications to work with a wide range of telephone devices. Originally developed in… …   Wikipedia

  • Telephony — In telecommunication, telephony (pronEng|təˈlɛfəni or teh LEH fuh nee) encompasses the general use of equipment to provide voice communication over distances, specifically by connecting telephones to each other.Telephones originally were… …   Wikipedia

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